Terms and Conditions

1) GENERAL

1.1    PestXpert is a company that provides a range of pest control products available for purchase via the online store.

1.2     Access to and use of the site, which includes ordering products via the online store, is governed by the terms and conditions listed herein.

1.3     The terms and conditions set forth in this document apply only to purchases of PestXpert products made via the PestXpert online store

2) COMPLIANCE

2.1     You agree to be bound by, and comply with, these terms and conditions. In addition to these trading terms, there are terms and conditions that apply to the use of the site. You agree to comply with the terms of use.

2.2     You agree to comply with all relevant laws relating to your use of the site and your placement of any order through the site.

3) PLACING AN ORDER FOR PRODUCTS

3.1     You may order product by selecting and submitting your order through the site in accordance with these terms and conditions.

3.2     Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

3.3     We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site.

3.4     You agree to provide us with current, complete and accurate details when asked to do so by the site.

4) ACCEPTANCE OR REJECTION OF AN ORDER

4.1     In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.

4.2     Each order placed for products through the site which we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will:

(a) supply the products in that order to you in accordance with these terms and conditions; and
(b) provide you with an email confirmation of that order.

4.3     If we reject an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

5) BACK ORDERS

5.1     If we determine that we do not have a particular product in your order in stock, then we will use reasonable endeavours for 30 days to order the relevant product. In this instance, we will notify you of the relevant back-ordered products and the anticipated delivery date.

6) DELIVERY OF PRODUCTS

6.1     We will only deliver products ordered through the site to a location where we provide delivery services. Some products which are Dangerous Goods cannot be delivered to Post Office Boxes.

6.2   Payment is required in full before your order can be delivered to you.

6.3    PestXpert offers delivery by courier of our choice.  We reserve the right to change the shipping carrier, depending on stock availability, delivery location and total weight of order to Australia Post or courier of our choice.

6.4    If the order exceeds 20kg, we will use a courier service of our choice.

6.5    For orders, delivery usually takes 3-4 business days, however we cannot guarantee this time frame.

7) CANCELLING AN ORDER

7.1     We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

(a) the products in that order are not available; or
(b) there is an error in the price or the product description posted on the site for the products in that order; or
(c) that we reasonably believe your order has been placed in breach of these terms and conditions. 
If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order.

7.2     You may cancel an order (whether it is accepted by us or not) by contacting PestXpert during Contact Hours at any time prior to the dispatch of that order.

8) FEES AND CHARGES

8.1     We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.

8.2     All fees and charges identified in these terms and conditions and all prices for the product include GST where applicable.

8.3     The purchase price of each product is shown on the products list on the site at the time you place your order.

8.4     Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order.

8.5   Free shipping for orders of two or more products only applies to purchases at website advertised prices. Freight will be charged accordingly for all discounted purchases / orders at the discretion of PestXpert.

9) PAYMENT METHODS

9.1     You may pay the fees and charges for an accepted order using the following payment methods:

(a) Visa, MasterCard, American Express

9.2     If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may cancel your order.

9.3    If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card account.

9.4     You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

10) DAMAGED PRODUCTS AND REFUNDS

10.1     You must check any products delivered to you to determine if they are damaged. If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should contact us as soon as possible.

10.2     We do not accept returns.

10.3     We do not refund for change of mind purchases.

10.4    Our Refund Policy is incorporated into these terms and conditions.  You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund.

10.5     We will not refund the Delivery Fee where the products have been delivered to you, unless the product was damaged.

10.6    Method of refund will be in the same format as payment was made.

11) CHANGES TO THESE TERMS AND CONDITIONS

11.1     For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.

11.2     We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time your order was placed.

12) DEFINITIONS

Contact Hours means 9am to 5pm Monday to Friday (Sydney time).

Delivery Address means the address specified by you during the customer registration process for the delivery of products that we will supply to you under these terms and conditions.

GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Commonwealth).

Product means each good that is advertised on the site.